What are Downloadable Products?
Downloadable Products are items which are available for download through our Store. Pricing varies depending on the item.
All Prices displayed exclude VAT for EU countries. The VAT amount will be displayed during the checkout process and shown on your invoice.
EU VAT laws are changing for digital goods from the 1st Jan 2015 (affecting B2C transactions only). The VAT on digital goods must be calculated based on the customer location.
How do I pay for Downloadable Products?
ConTempoNet currently accepts secure online payments through PayPal, and non-PayPal users may simply use credit card payments using the on-screen prompts (which are securely processed through PayPal, but do not require a PayPal login or user account).
Where do I enter my VAT registration number?
If you are buying for a business, you may enter your VAT registration number during the check-out process. The VAT registration number will be printed on your invoice.
How do I download the item I have purchased?
You will receive an email with a direct link to your licensed copy of each Downloadable Product you order. The automated email will be sent to your email account immediately, and if you do not see it in your Inbox please check your Junk/Spam folder (many times even legitimate automated emails will land in there). If you don’t see it within a few minutes please contact our customer support at posta [at] contemponet [dot] com.
What if, for some reason, I can't complete the Paypal payment? Do I have to open another Amazing Noises account and/or submit another order?
No, simply open your account page: in the “Recent Orders” section you’ll see your order and a “pay” button to purchase the product.
What file format are Downloadable Products in?
Unless otherwise specified on the product page, all Downloadable Products are in the .zip file format.
Who can use the Downloadable Product I purchase?
The licensed purchaser/user is the only person who may user the purchased content. It may not be copied, sold, reproduced, or distributed in any way.
How long do I have to download my order?
Unless otherwise specified on the product order page, all Downloadable Products are available for download 3 times for 5 days. Please be sure to download and save your Downloadable Product within this time frame, as the encrypted download link will expire after this.
Are Downloadable Products eligible for refund/return?
Downloadable Products are not eligible for a refund or return of any kind.
How do I submit a support ticket online?
You can submit support, billing and sales tickets directly from the Info/Support menù. Login with your username and password to access the Support ticketing system to submit a help desk ticket online.

Have any other questions? Please contact our customer support at posta [at] amazingnoises [dot] com.